I have a complaint about an item I bought from Koffer24 before March 2021. How do I make a complaint?

Unfortunately, Koffer24 GmbH is unable to provide any information regarding purchases made with Koffer24 prior to March 2021. We do not have any customer data prior to this date. Please feel free to contact the operator at the time, Leder-Stoll OHG, directly at info@leder-stoll.de; they are responsible for all transactions up to and including 28 February 2021.

As Leder-Stoll OHG has limited capacity due to the closure of its shops, offices and online shop, we ask that you include proof of purchase directly with your enquiry if you are making a warranty claim within 24 months. Leder-Stoll OHG will, of course, endeavour to assist you as quickly as possible. However, they are unable to provide copies of invoices or process warranty claims after 24 months. Naturally, you can always contact the manufacturer directly with any complaints.

Please always include your invoice as proof of purchase when contacting them.