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Return service

How do I return my goods?

If an item does not meet your expectations, you can return the goods within 30 days*. Koffer24 will bear the costs of the return shipment for you**.
The processing of the return can take up to 14 days.

Returns portal

Click on the button below to get to our returns portal.

Now to the returns portal

Select item - specify reason

In our portal, select the items you would like to return and enter a reason for return.
Please also check your details and then go one step further.

Create parcel label

Print out the return label and stick it legibly on your package.

Pack and ship

Pack the items properly and take the package to the nearest parcel store.

* This right applies exclusively to consumers
** Applies only to Germany using the return label provided by us.

Please note: The right of return is excluded for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs (e.g., refined car cases).