My suitcase was damaged during the journey.

Damage caused by a transport company is excluded from the manufacturer’s warranty and can only be dealt with by the relevant airline or the transport company you used. If your damage is transport-related, we therefore ask you to contact the airline or transport company immediately. To have the claim settled, you will need your boarding pass/travel ticket and a damage report, which can be downloaded from the airlines’ websites, for example. The transport company will settle the claim on your behalf.