I need a spare part.

We’d be happy to enquire with the manufacturer on your behalf to see if a spare part is available. To do this, we’ll need your order number and, if possible, detailed photos of the item required. Suitcases usually have serial numbers, which are either engraved directly onto the case or found on a fabric label or sticker inside the case. Please send your details directly to mail@koffer24.de and we will forward your enquiry. As soon as we receive an update on the status of your claim from the manufacturer, we will contact you immediately.