My article is broken.

In the event of faulty items, please contact us at mail@koffer24.de, stating your order number and how the fault occurred. To ensure your claim is processed smoothly, we also require photos of the damage. If the item needs to be sent in for repair, please be aware of the processing times. The manufacturers are doing their utmost to repair your item as quickly as possible. However, due to the current situation, it can sometimes take up to 8 weeks for the repair to be completed. We therefore ask for your patience. As soon as we receive an update on the status of your claim from the manufacturer, we will contact you immediately.