I live outside Germany and would like to return an item.

All our items are covered by a 30-day returns policy, provided they are returned unused and in their original condition. Bespoke items are excluded from this returns policy. For returns from outside Germany, please return the items to us carriage paid. Please send the item you wish to return, at your own expense, to the following address:

xenful GmbH | c/o Koffer24 GmbH
Edisonstraße 9
86199 Augsburg

Here’s how it works:
- Pack the parcel
properly - Enclose a copy of the invoice or delivery note -
Remove all old shipping labels from the parcel and stick the new label onto it.

You can now post the parcel at any post office or Packstation. Please return the goods to us or hand them over to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from the contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.