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Terms and Conditions

General Terms and Conditions (GTC) for Consumers (as at: 1 May 2026)

I. Scope of Application, Contract Language

  1. These General Terms and Conditions (GTC) apply to and form part of the contracts concluded between you and us, Koffer24 GmbH, Mauerberg 25, 86152 Augsburg, via our online shop www.koffer24.de.
  2. These GTC apply only if you are acting as a consumer within the meaning of Section 13 of the German Civil Code (BGB). Section 13 BGB states: A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
  3. We generally deliver within the Federal Republic of Germany; for details of where else we deliver and under what conditions, please refer to the section “Delivery and Shipping Costs”. https://www.koffer24.de/versandkosten/
  4. The language available for the conclusion of the contract is exclusively German. Translations of these General Terms and Conditions or of contracts concluded with us into other languages are provided for your information only; in cases of doubt, the General Terms and Conditions and contracts in German shall be deemed binding.

II. Precedence of mandatory consumer protection regulations

Should the contract concluded with you and/or these General Terms and Conditions contain provisions which, at the time of concluding the contract with you,

  • mandatory consumer protection provisions or
  • your rights under mandatory consumer protection regulations are restricted by the contract concluded with you and/or these General Terms and Conditions,

the provision in question shall not apply and shall be replaced by the mandatory consumer protection provision. However, the remaining provisions of the contract concluded with you and/or these Terms and Conditions shall remain valid and continue to form part of our contractual relationship with you.

III. Notice: No Participation in Arbitration

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

IV. Conclusion of Contract

  1. The presentation of the goods in our online shop does not constitute a legally binding offer from us, Koffer24 GmbH. Rather, our presentation is an invitation to you (invitatio ad offerendum) to place an order with us.
  2. By clicking the “Place order” button during the ordering process, you are making a binding offer to purchase the goods displayed in the order summary.
  3. If you receive an order confirmation from us after submitting your order, this does not yet constitute acceptance of your contractual offer. We only accept your offer, and a contract between you and us is only concluded, once we accept your order via a separate email or dispatch the goods.

V. Storage of the contract text

The terms of the contract, including details in particular of

  • the goods ordered,
  • the prices of the goods,
  • delivery times,
  • these Terms and Conditions and
  • the cancellation policy

will be sent to you by email upon our acceptance of your offer (Section IV, paragraph 3 of these Terms and Conditions). We are not obliged to store the contractual terms sent to you by email in the same form in which we sent them to you. If you wish to retain the contractual terms permanently, we recommend that you either print them out or save them permanently in another suitable manner.

VI. Processing, use and deletion of your data

  1. We collect and process your personal data when you provide it to us
    1. when opening your customer account or
    2. for the performance of a contract. You can see from the relevant input form which data is collected and whether the entry is mandatory or supplementary and voluntary.
  2. Once your business relationship with us has ended, we are only authorised to use the data you have provided for the purpose of contract fulfilment. Once the contract has been fully processed or your customer account has been deleted, we will block your data in accordance with the retention periods under tax and commercial law and delete it once these periods have expired. We will only continue to use your data if, following your request for deletion, you consent to further use of your data or if we have reserved the right to further use your data in accordance with the law, in which case we will inform you accordingly if necessary.
  3. To fulfil the contract with you, we work with service providers who assist us, either fully or in part, in fulfilling our obligations towards you. Information and certain personal data relating to you will be transferred to these service providers. The transfer of data is always limited to what is strictly necessary, so that the service provider is able to perform its duties in the fulfilment of the contract. In particular,
    1. contracted transport companies receive the data necessary for the delivery of the goods,
    2. commissioned banks and payment service providers receive the data required to process the payment.
  4. If you have subscribed to our newsletter, we will send you regular information about our range of products and services. By subscribing, you give us your consent to use the data you have provided for advertising purposes, and we will use this data exclusively for sending you advertising material. You may withdraw your consent at any time – simply send us a message. In this case, you will be immediately removed from our newsletter mailing list. In all other respects, paragraph 2 applies accordingly.
  5. If we have obtained your email address in the course of your order without you having expressly subscribed to our newsletter mailing list, you will not receive any promotional information from us – we respect your privacy!
  6. In all other respects, our privacy policy applies, which you can view here

VII. Terms of Payment

  1. The purchase price is due for payment immediately upon placing your order.
  2. Please note that, depending on the payment method selected, we may engage credit institutions and/or financial service providers to whom we transmit or are required to transmit the relevant data from you necessary for payment processing. Depending on your previous behaviour regarding other purchases, it may happen on a case-by-case basis that, depending on the chosen payment method, we receive a rejection or a negative decision from a credit institution and/or a financial services provider.
  3. In connection with the processing of your payment, we are entitled to assign or sell the purchase price claim against you to a credit institution or a payment service provider.

VIII. Retention of title

The goods remain our property until full payment has been made. If you are more than 10 days in arrears with payment, we have the right to withdraw from the contract and reclaim any goods already delivered.

IX. Delivery Terms

We deliver the goods in accordance with the agreements made with you. This includes, in particular,

  • the delivery time agreed with you.
  • the agreement regarding which carrier we will use to send the goods to you.
  • the agreement as to whether and to what extent you are required to bear the costs of packaging and postage (postage costs).

X. Right of withdrawal; right of return

We provide you with the following information regarding your right of withdrawal.

You will be informed of this as part of the ordering process and in these Terms and Conditions as follows:

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us

Koffer24 GmbH
Mauerberg 25
86152 Augsburg
Telephone: +49 821 89 99 00 - 45
Email: mail@koffer24.de

by means of a clear statement (e.g. a letter sent by post, fax or email).

The deadline is met if the notification is sent in good time.

Consequences of withdrawal

Refund within 14 days. Return costs as described in the original text.

- End of the cancellation policy –

XI. Warranty

  1. The statutory provisions regarding warranty apply.
  2. Guarantees do not limit statutory rights.

XII. Limitation of Liability

  1. Statutory liability remains unaffected.
  2. Liability is limited to intent and gross negligence.
  3. No liability for internet availability.

XIII. Final Provisions

  1. Amendments must be made in writing.
  2. The invalidity of individual provisions shall not affect the validity of the remaining provisions.

Klarna Terms and Conditions

Payment by invoice and finance
In collaboration with Klarna AB , Sveavägen 46, Stockholm, Sweden, we offer payment by invoice and instalment plans.

Klarna Invoice
14-day payment term. Terms and Conditions

Klarna Instalment Plan
Flexible instalment payments. Details