Frequently Asked Questions

Is it possible to order by fax?
Yes, our fax Nr.: 069-297056-70
international Nr. +4969-297056-70

Methods of payment?
In the payment-module (cash register), you have the following options:
COD, advance payment, Sofortüberweisung (Germany only), Paypal and all mayor credit cards. When paying in advance we grant 3 percent cash discount.
Our bank details:
Leder-Stoll OHG
POSTBANK
BLZ 500 100 60
Konto: 20 800 604
IBAN: DE52500100600020800604
SWIFT / BIC: PBNKDEFF

When you order using the advanced payment method you will automatically receive a confirmation email with the reduced purchase price and our bank details.

We deliever on account only to authorities and bigger companies which are registered positiv with our credit inssurance. In this case please order in written form or by fax on an official letter head. We will contact you then.

I cannot put any item in my basket
This online shop uses the modern technologies Cookies and JavaScript for the cash register module. Please make sure that they are enabled. Some security software might block here. In case of need order from another computer or by fax or telephone.

Is it safe to order via internet at your online store?
Security is an important issue for us: For arranging the payment we use a SSL certification. Since 2005 we are one of a few german shops which apply the newest technologie from Mastercard and Visa: Mastercard Securecode and Verified by Visa. We try our best for an continual improvement of the security level through restricitve access control and internal encryption. Not for nothing is koffer24.de the first online shop for leather goods, which achieved the seal of approval "Geprüfter Onlineshop".

What are your delievery conditions?
Within Germany we deliver free of charge from an order value of EUR 40,-. For COD orders an additional charge of EUR 4,90 applies.The freight charges for shipping abroad are shown in the cash register-module. Select your country there. COD costs to EU-Countries are EUR 13,95.

Shipping to countries outside the EU
When shipping to Non-EU-Countries we charge the net price plus shippingcosts. In case of importing goods into foreign countries outside the EU taxes and duties can apply. These have to be payed by the customer.

How long does it take to deliver?
In Germany most articles are delivered within the next three working days (mon-fri) after ordering. Otherwise we will inform you. In this case you can withdraw from the contract.
In Europe and Overseas most articles are delivered within 3 to 5 working days after ordering.

What about a right of withdrawal in case I do not like what I ordered?
The articles bought in our shop can be returned within 14 days after receipt against reimbursement of the purchase price. The countermand has to be in written format, by mail, fax, letter or by sending back the products within two weeks.

GERMANY: From an order value of EUR 40.00 we pay the expenses of the shipping back (no express charges). The purchase contract is hereby dissolved. The stated price of the order is then credited to your account immediately. In case of sending back please follow the link which is shown on your invoice. Please do never send the products not prepaid! After countermanding you are beholden to send back the products at the expenses and the risk of Koffer24.de.

OUTSIDE GERMANY: The articles bought in our shop can be returned within 14 days after receipt against reimbursement of the purchase price of the article (not shipping costs). You have to send the article prepaid at you own risk and cost. To make it clear: If we take back or exchange articles from orders from foreign countries you bear the postage for the way to us and back. Please send only unused articles back, otherwise you will have to defray any depreciations which cannot explicitly be brought back to the examination of the ordered articles. Please handle the articles with care, in order to avoid additional costs when sending the products back [within the two weeks] and attach the invoice please.

The return right is practiced by the timely dispatch of the unused merchandise. The return right is not applied to individual orders (if we buy articles indivudual on your request or individual order of higher quantities).

If articles should show material - or manufacture mistakes, please complain about visible mistakes - also transportation damages - immediately. During the legal guarantee-period, you first have the right to receive a free rework. If it should be necessary we exchange the article completely or partially. If a mistake is not remedied within an appropriate period, you have the right to change (dissolve the purchase) or to depreciate (diminish the purchase price).

Are spare parts available?
Yes, for most of the brands from our assortment we can order spare parts for you. Therefore we need detailed information about the article.

Our postal address:
Leder-Stoll OHG, Abteilung Koffer24.de
Schäfergasse 50, 60313 Frankfurt

Handelsregister Frankfurt am Main HRA 14850
VAT-Identifikation-Number: DE 232854695

Phone 069-297056-0 Fax 069-297056-70
International: phone +4969297056-0 fax +4969297056-70
E-mail: info@koffer24.de

Complains etc. by mail to: geschaeftsleitung@koffer24.de

November 2007